Right of withdrawal

The customer has the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which the customer or a third party appointed by the customer other than the carrier has taken possession of the goods.

In the case of partial delivery as part of a total order, the revocation period begins on the day on which you or a third party named by you, who is not the carrier, took possession of the last delivered goods;

In order to exercise the right of revocation, the client must inform the A2A Holding GmbH about his decision to revoke this contract by means of a clear statement (e.g. a letter, fax or email sent by post). This declaration of revocation must be sent to the following address:

A2A Holding GmbH
Getreidegasse 47, Top 15
A-5020 Salzburg
E-Mail: shop.online@armargentum.com
Telefon: +43 (0) 662 251399

Please send the return to this address:

A2A Holding GmbH
Getreidegasse 47, 5020 Salzburg, Austria

The customer can use the cancellation form enclosed with the delivery, which is not mandatory.

In order to comply with the revocation period, it is sufficient if the customer sends the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal

If the client withdraws from this contract, A2A Holding GmbH must refund all payments received, including the delivery costs (except for the additional costs resulting from the fact that the client has chosen a delivery method other than the cheapest standard delivery offered by A2A Holding GmbH), immediately and at the latest within fourteen days from the day on which A2A Holding GmbH received the notice of withdrawal from this contract. For this repayment, the same means of payment is used that the client used for the original transaction, unless otherwise agreed upon. In no case will the client be charged any fees for the repayment.

A2A Holding GmbH has the right to refuse the refund until the goods are returned to A2A Holding GmbH or until the client has provided proof that he/she has returned the goods, whichever is the earlier.

The client must return or hand over the goods affected by the revocation to A2A Holding GmbH immediately and in any case within 14 days at the latest from the day on which the client declared the revocation of the contract. The deadline is met if the client sends the goods before the end of the fourteen day period.

With this message we first only confirm that we have received your order. The purchase contract is only legally binding when the goods are sent.

Returns must be made to the following addresses:

A2A Holding GmbH
Getreidegasse 47, 5020 Salzburg, Austria

Die unmittelbaren Kosten für die Rücksendung der Waren trägt der Kunde.

The return of the goods to A2A Holding GmbH has to be carried out according to the instructions, which result from the return form enclosed with the delivery. If the client does not return the goods to A2A Holding GmbH according to these instructions and the goods are damaged or lost, or if A2A Holding GmbH incurs costs, the client must compensate A2A Holding GmbH for the resulting damage.

The right of revocation does not exist for goods that are manufactured according to customer specifications or clearly tailored to personal needs. The legal liability of A2A Holding GmbH for quality defects remains unaffected.

In case of a decrease in value of the goods caused by the client's use, the client must compensate A2A Holding GmbH for this decrease in value, if this decrease in value is due to a handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

All documents that may be helpful to the customer when returning the goods are included with the delivery note. Should questions arise regarding the right of return/cancellation and the return of the goods to A2A Holding GmbH, the customer service of A2A Holding GmbH is available to the client.

By email: shop.online@armargentum.com

A2A Holding GmbH does not charge for this customer service. However, connection fees can occur, which have to be paid by the client in any case.