Right of Withdrawal

The customer has the right to cancel this contract within fourteen days without providing a reason.

The cancellation period is fourteen days from the day on which the customer, or a third party designated by the customer who is not the carrier, took possession of the goods.

In the case of partial deliveries as part of a single order, the cancellation period begins on the day on which you, or a third party designated by you (other than the carrier), took possession of the last goods delivered;

To exercise the right of withdrawal, the customer must inform A2A Holding GmbH of their decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). This notice of withdrawal must be sent to the following address:

A2A Holding GmbH
Getreidegasse 47, Top 15
A-5020 Salzburg
Email: shop.online@armargentum.com
Phone: +43 (0) 662 251399

Please send the return to this address:

A2A Holding GmbH
Getreidegasse 47, 5020 Salzburg, Austria

The customer may use the cancellation form included with the delivery, although this is not required.

To comply with the cancellation period, it is sufficient for the customer to send the notice of cancellation before the cancellation period expires.

Consequences of Withdrawal

If the customer withdraws from this contract, A2A Holding GmbH must refund to the customer all payments received, including delivery costs (with the exception of any additional costs resulting from the customer’s choice of a delivery method other than the least expensive standard delivery offered by A2A Holding GmbH), without delay and no later than fourteen days from the day on which A2A Holding GmbH received notice of the cancellation of this contract. The same payment method used by the customer in the original transaction will be used for this refund, unless otherwise agreed. Under no circumstances will the customer be charged any fees for the refund.

A2A Holding GmbH has the right to withhold a refund until the goods have been returned to A2A Holding GmbH or until the customer has provided proof that he has returned the goods, whichever occurs first.

The customer must return or hand over the goods subject to the cancellation to A2A Holding GmbH without delay and, in any case, no later than 14 days from the date on which the customer declared the cancellation of the contract. The deadline is met if the customer ships the goods before the fourteen-day period expires.

With this message, we are initially only confirming that we have received your order. The purchase agreement will not become legally binding until the goods are shipped.

Returns must be sent to the following addresses:

A2A Holding GmbH
Getreidegasse 47, 5020 Salzburg, Austria

The customer is responsible for the direct costs of returning the goods.

The goods must be returned to A2A Holding GmbH in accordance with the instructions provided on the return form included with the shipment. If the customer fails to return the goods to A2A Holding GmbH in accordance with these instructions and the goods are damaged or lost as a result, or if A2A Holding GmbH incurs costs as a result, the customer must compensate A2A Holding GmbH for the resulting damages.

The right of withdrawal does not apply to goods that are manufactured according to customer specifications or are clearly tailored to the customer’s personal needs. This does not affect A2A Holding GmbH’s statutory liability for quality defects.

If the goods suffer a loss in value due to the customer’s use, the customer must compensate A2A Holding GmbH for this loss if it results from handling the goods in a manner not necessary to assess their condition, characteristics, and functionality.

All documents that may be helpful to the customer when returning merchandise are included with the shipment along with the packing slip. If the customer has any questions regarding the right of return or right of rescission, or regarding the return of merchandise to A2A Holding GmbH, A2A Holding GmbH’s customer service is available to assist.

By email: shop.online@armargentum.com

A2A Holding GmbH does not charge any fees for this customer service. However, connection charges may apply, which must be paid by the customer in any case.